ESS Global Tech delivers inbound and outbound call center, BPO, and lead generation services for businesses across the US, UK, Canada, and Australia, backed by a Dhaka-based team that's built its name on quality service.
From answering the phone to running your back office, we cover the operational work that needs a trained team, so you don't have to build one in-house.
Inbound and outbound calling, answering services, and live transfer, staffed and running around the clock.
Learn moreQualified appointments booked straight onto your sales team's calendar, so reps spend time closing.
Learn moreOutbound and inbound campaigns that fill your pipeline with prospects who are ready to talk.
Learn moreDedicated virtual assistants for admin, scheduling, and data entry, so your team can focus on the work only they can do.
Learn moreBusiness process outsourcing for back-office and operational work that scales with your business.
Learn moreSocial media, paid ads, and SEO support to build your online presence alongside your outreach programs.
Learn moreFast, professional websites built to represent your brand and turn visits into enquiries.
Learn moreFriendly, professional assistance services that keep your customers taken care of after the sale.
Learn morePlenty of BPOs hand you a script and a shift schedule. We work differently: every engagement has a clear KPI, whether that's answer rate, average handle time, or appointments booked, and you'll always know how your team is performing.
Agents trained for US, UK, Canadian, and Australian callers, not a generic script.
Call logs, recordings, and performance metrics you can review any time, not just at month-end.
One point of contact who actually knows your business, not a ticket queue.
Month-to-month engagements: we keep your business by earning it.
We learn your business, call scripts, and customer profile before assigning agents.
You get a staffing plan and trained agents, briefed on your product and standards.
Calls go live on your scripts and QA standards; you approve at each stage.
We monitor call quality and performance weekly and adjust for better results.
This company stands out for its exceptional service and dedication to customer satisfaction. Their commitment to delivering high-quality results is evident in their efficient call handling, effective lead generation, and robust customer support.
One of the best call centers I've ever seen. The owner is so friendly, supportive, and professional. Just love it!
This is the best telesales company I have ever seen. I've had an excellent relationship with this company, and their services are fabulous.